However, if it is someone you do not know, you should contact the original bank immediately to inform them of the details such as date, time, amount, and transfer channel. If you made the transaction at an ATM, keep the slip as proof. If you made the transaction via an app, keep the e-slip. In addition, the bank may request additional documents such as a request form to investigate the wrong account transfer, a copy of the copyright, or a police report (in the case of a wrong transfer to another bank). The bank will coordinate with the destination account to agree to transfer the money back.
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